SelClene Domestic Cleaners

The SelClene Service Standard and Cleaning Promise

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The SelClene Service Standard and Cleaning Promise

The SelClene Promise and How we select our cleaners for you
  1. Cleaner adverts in selected local papers – Telephone screening of enquiry from cleaner Ensures cleaners meet our criteria and have a good understanding of the English language.
  2. SelClene interview invite – Told to bring passport/birth certificate Proves their identity – Told to bring recent public utility bill Proves their addressReferences requested for previous cleaning work Shows competence.
  3. The SelClene interview –Check address and ID are valid Ensures honesty; we know who they are and we can check where they live – Check references are valid Checks competence and experience.
  4. Cleaner interview – We will interview the cleaners either by inviting Only those keen and ready to work will selected cleaners to our office(s) or turn up, ensuring that we have those who really want to work and are 100% committed.
We will arrange to interview the cleaners Enables us to establish the standard of in their own homes cleaning they may undertake and ensures the address they have given is their home.
  1. Training

The cleaner undertakes a written cleaning test and This helps us gauge the cleaner’s watches two training films that accompany the understanding of cleaning and cleaner training booklet shows them what we expect from them when cleaning our clients’ homes. The films concentrate on honesty, reliability and competence.

2 .The placement
We select one cleaner for you and give them 24 hours We attempt to match cleaner ability to to call you and confirm your allocated cleaner in writing your requirements enclosing their references.
 3. Employment
Task sheets The cleaner knows what you want done – Workers Earnings Receipt Forms Allows you to check the cleaner is doing the correct hours and monitor their income. Also enables you to ensure you only pay the Agency Fee for the number of hours worked Key Security Deposit Form Ensuring safe and prompt return of keys.
 4.  Re-allocations
When your cleaner leaves we can arrange aeregular long-term replacement within 7 days.
We may be able to arrange emergency cleaning within 48 hours as a one off.