The SelClene Service Standard and Cleaning Promise
- Cleaner adverts in selected local papers – Telephone screening of enquiry from cleaner Ensures cleaners meet our criteria and have a good understanding of the English language.
- SelClene interview invite – Told to bring passport/birth certificate Proves their identity – Told to bring recent public utility bill Proves their addressReferences requested for previous cleaning work Shows competence.
- The SelClene interview –Check address and ID are valid Ensures honesty; we know who they are and we can check where they live – Check references are valid Checks competence and experience.
- Cleaner interview – We will interview the cleaners either by inviting Only those keen and ready to work will selected cleaners to our office(s) or turn up, ensuring that we have those who really want to work and are 100% committed.
The cleaner undertakes a written cleaning test and This helps us gauge the cleaner’s watches two training films that accompany the understanding of cleaning and cleaner training booklet shows them what we expect from them when cleaning our clients’ homes. The films concentrate on honesty, reliability and competence.