Paying your Domestic Cleaning Agency
Payments & Service to SelClene for Domestic Cleaning Agency Fee’s
You are paying for access to a database of cleaners. The contract can be cancelled at any time by giving one month’s written notice to coincide with the end of a payment period. The Agency ‘membership’ fee is based upon the average number of hours you contract to have a cleaner. The fee remains payable, much like the fee for membership of a sports club, whether or not you choose to take advantage of the Agency’s service.
It can happen that a cleaner is absent through no fault of your own and the Agency, having been notified within 48 hours of your requirement for a replacement cleaner, is unable to allocate a replacement during a particular week. You then have a week (or more) without a cleaner.
Should you ‘miss’ a week due to a failure by the Agency to respond to your request for a replacement then the payment you have made to us for weeks not worked will be taken into account. Provided they add up to a month, subject to the conditions below, we will credit you with a ‘No Charge Period’ (NCP).
To claim a No Charge Period, you must:
1 Telephone us within 48 hours of the cleaner’s absence on each occasion
to give us a chance to address the problem with the cleaner and
2 Once the absences amount cumulatively to a full month, send us a photocopy of the Workers Earning Receipt Forms with a note of the
weeks or days missed.
A No Charge Period can only be claimed by submission of a Workers Earning Receipt Form with the days and hours actually worked signed for by the cleaner. A No Charge Period cannot be allocated if the period without a cleaner is due to your failure either to request a replacement or to respond to cleaners we put forward to you.
We do not refund payments made in advance, so once a No Charge Period is allocated you simply delay your mandate by one month (or count it as an extra month paid in advance). Should you wish to end this agreement you need to give the Agency, and your cleaner, one month’s notice in writing, in advance, to coincide with your quarterly payment period.
Remember once you take someone on, you become their direct employer. Unless you advise us to the contrary we have to assume you are happy with the arrangement.