Frequently Asked Questions

Q: How do SelClene operate and what do I do if my cleaner does not show up?

A:

• We select a cleaner for you from our database of cleaners whom you then employ directly.
• Your membership fee covers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner upon demand.
• You’ve probably employed domestic staff before and may have found that sometimes a cleaner does not turn up or that the relationship between you and the cleaner does not work out. With our agency, you simply call us and we can send you another cleaner within days.

Q: What background checks are done on the cleaner?

A:

• Every cleaner comes with references from former employers, which we check. You get a copy of these. We also accumulate additional references from their existing SelClene clients once they have been with us a while.
• We check proof of identity by requiring a passport, birth certificate or some other form of ID, so we know they are who they say they are.
• We also require proof of address, such as a gas bill or telephone bill, so we know they do live at the address they give us.

Q: How soon can I have a cleaner start?

A:

• If you require a cleaner, call us on 02082625878 or e-mail us on frank@selclenedocklands.co.uk and we’ll visit you by appointment to register you with the agency.
• Allow a few days to book the appointment with us, after which it takes 1 - 5 days for a cleaner to be allocated to you.

Q: What happens if the cleaner does not turn up, or I go away?

• If you miss any cleaning, say due to changeovers, periods when you or your cleaner are on holiday, or on account of the cleaner being ill, you can claim a No Charge Period for time missed.
• We provide you with Worker Earnings Receipts to log hours worked and money paid to your cleaner. If there are gaps, send us the receipts and we’ll adjust your account to reflect any time missed.
• The SelClene Time-Line is optional but recommended. With Time-Line we can reconcile the EXACT hours your cleaner has worked. We can even tell if a cleaner is absent from your home when they should be there, enabling us to follow the cleaner up before you’re even aware they’re late or absent!

Q: What do I do if I am not satisfied with my cleaner's work?

• Just tell us and we'll allocate a replacement.

We want you to be happy with your cleaner so if you have a problem please tell us right away and we will put it right.