To ensure the prompt and safe return of keys we advise clients to deduct £10 off your first week’s wages as a security deposit against the safe return of their keys. You will also be asked to complete a Key Security Deposit Form undertaking to look after the keys. There are four rules with keys. 

1) Read the Key Security Form. 
2) Do not post keys to a client, as if they get lost in the post, someone will have the key to their house. 
3) Do not keep the clients address with the keys as if you lose them, someone else will have access tot he client’s house and valuables. 
4) Return keys promptly when you leave a client. 

We had a lot of workers leaving at short notice and not returning keys. To ensure their return we now ask all clients to deduct £10 off your first weeks pay if they give you the keys. You will get this £10 back when you leave the client and return their keys. 

RELIABILITY, COMMITMENT, ENTHUSIASM

Always call the clients we give you
The client will be waiting to hear from you. If you do not make contact with a client we give you; we could lose the client. So always leave a message on a client’s answering machine if they’re not in. Keep a note of the date and time you call them so you can prove you got in touch with them. 

Tell the agency what you arrange
Call the agency to let us know you have been trying to get through as well - so we know you are making an effort to contact the client. 

Can you stay in your job for a minimum of three months?
We want you to be reliable and who will stay with our clients for at least three months. To leave a client in less than three months will be a real disappointment to the client and means the agency has to find someone else - often at short notice.

Let us know when you want to finish with a client
When you leave a client you must tell the client and you must tell the agency. If you leave without telling us, we will not know to find someone else. We might even lose the client. 

When you arrange an interview
Allow plenty of time to get there. Plan your journey on the map before you go. Do not fail to attend any interview you arrange. If you need to change an Interview Time, phone the client and rearrange it in plenty of time - at LEAST a day before. Then let us know too. All it takes is a phone call. It is NEVER acceptable to not turn up to an Interview with a client. This is very serious as it means the client may have taken time off work especially to see you. 

Be enthusiastic about the work and the jobs YOU select
Remember that YOU select the jobs YOU want. Show some enthusiasm when you get there! The client is proud of their home and wants someone who will look after it as well as they would, if they had the time. Do not go after jobs half-heartedly. Be very sure the job is convenient for you before you take it on. Remember that other workers want work also, so do not accept any job that you do not want. If you don’t want a job, tell us before we formally give it to you so we can let someone else have it. Then you can go after a job you really want. 

Turn up on time and work the full hours you claim for
When working for a client, always turn up on time and work the hours you are paid for. If we find out from a client that you are working fewer hours than you have been paid to do, we cannot give you any more work. 

When you finish a job always return their keys promptly and courteously
When you leave a client always return their keys (provided they have refunded your Key Deposit money). Failure to return keys forces both agency and client to waste valuable time following you up, and means the client may even have to change their locks. This could make YOU liable for the cost of the lock change. So never be apathetic about returning the client’s keys. This is SO important. 

THE ‘K’ CODE

The agency provides you with a FREE service - we find you work with clients eager to pay you in cash. We advertise for clients at our expense and let you select who you want to work for. You can have as much work as you want, WHEN and WHERE you want, and we do not charge you a penny for this service. However the K code means we will withdraw this FREE service from you. 

If you are K coded, you are given no more jobs to go after - though you MAY get to keep the clients you already have. You will be K coded if you lose the agency a client through being unreliable or through not turning up to work, short-changing on hours, not returning keys or if you are rude to the clients, or do anything to damage the good reputation for quality service that SelClene has with its clients. The K code can be lifted only by you getting good written references from your remaining clients. Example: if you agree to start with a client (having arranged and attended an interview and confirmed that you will do the job) and then do not show up on the day, you will get the K code.